Laura Naples, Manager of Heritage Inn, Periodically Collects and Tabulates

question 35

Essay

Laura Naples, Manager of Heritage Inn, periodically collects and tabulates information about a sample of the hotel's overnight guests. This information aids her in planning and scheduling decisions she must make. The table below lists data on ten randomly selected hotel registrants, collected as the registrants checked out. The data listed for each registrant are: number of people in the group; birth date of person registering; shuttle service used, yes or no; total telephone charges incurred; and reason for stay, business or personal.
a. How many elements are there in the data set?
b. How many variables are there in the data set?
c. How many observations are there in the data set?
d. What are the observations for the second element listed?
e. What is the total number of measurements in the data set?
f. Which variables are quantitative?
g. Which variables are qualitative?
h. What is the scale of measurement for each of the variables?
i. Does the data set represent cross-sectional or times series data?
j. Does the data set represent an experimental or an observational study?

Understand the differences and similarities between content and values conflicts, and how they are resolved.

Identify the psychological and structural factors leading to conflict in the workplace.

Recognize the importance of maintaining positive relationships and achieving basic goals in conflict resolution strategies.

Understand different sources and types of conflicts within organizations.

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