Customer Response Time Involves

question 159

Multiple Choice

Customer response time involves:

• A)the time it takes an organisation to develop a Total Quality Management (TQM)program.
• B)the time it takes to develop a new product.
• C)the speed at which an organisation responds to customer requests.
• D)the time it takes a customer to respond to an advertisement and place an order.

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Definitions:

Hypothesis

A proposed explanation made on the basis of limited evidence as a starting point for further investigation.

Pooled Standard Error

A method to estimate the standard error across two or more samples by combining the individual standard deviations into a single measure, often used in t-tests.

Confidence Interval

A variety of values obtained from sample data that probably encompasses the value of an unspecified population characteristic.

Margin of Error

An expression of the amount of random sampling error in a survey’s results.