Examlex
Cost management is narrowly focused on a continuous reduction of costs.
Service Perceptions
The customer's view and evaluation of the quality and effectiveness of a service provided.
Instrumental Support
Providing the equipment or systems needed to perform a task in a job setting.
Service Infrastructure
The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery or product quality.
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