________ Is a Philosophy in Which Management Improves Operations Throughout

question 153

Multiple Choice

________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

• A)Total quality management
• B)Customer focus
• C)Customer relationship management
• D)Cost-benefit approach

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Definitions:

Expectancy

A person’s subjective feeling that a particular behavior will lead to a reinforcing consequence.

Locus of Control

A psychological construct that refers to how strongly people believe they have control over the situations and experiences that affect their lives.

Self-efficacy

A person's confidence in their ability to carry out actions required to achieve certain outcomes.

Social Cognitive View

Learning theory that includes cognitive processes such as anticipating, judging, memory, and imitation of models.