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What Is Benchmarking, and How Is It Useful to a Company

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What is benchmarking, and how is it useful to a company?


Definitions:

Interactional Fairness

The perceived fairness of the interpersonal treatment people receive as decisions are made, including respect, dignity, and sensitivity.

Discrepancy Theory

A concept suggesting that dissatisfaction arises when there is a gap between one's desires and reality, influencing motivation and emotion.

Cognitive Demands

Refers to the mental effort required to perform a task, including problem-solving, decision-making, and processing information.

Emotional Labour

Managing one's emotions and how they are expressed in order to satisfy the emotional needs of a specific job.

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