The Balanced Scorecard Reduces Managers' Emphasis on Short-Run __________ Performance

question 90

Multiple Choice

The balanced scorecard reduces managers' emphasis on short-run __________ performance (such as quarterly earnings) because the key strategic non-financial and operational indicators (such as product quality and customer satisfaction) measure changes that a company is making for the long run.

• A)financial
• B)organisational
• C)non-financial
• D)environmental

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Definitions:

Previously Stored Memories

Memories that have been encoded and stored in the brain from past experiences.

Online Banking Password

A secure string of characters used to authenticate and gain access to an individual's bank account over the internet, ensuring the privacy and protection of financial information.

Retroactive Interference

A memory phenomenon where newly learned information interferes with the recall of information learned previously.

Recall

The act of retrieving previously learned information from memory without the aid of or with few external cues.