Survey of Employee Satisfaction Is an Example of a Balanced-Scorecard

question 136

Multiple Choice

Survey of employee satisfaction is an example of a balanced-scorecard measure of the:

• A)internal business process perspective.
• B)customer perspective.
• C)learning and growth perspective.
• D)financial perspective.

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Definitions:

Psychological Approach

A method in psychology that focuses on understanding mental processes, behaviors, and disorders through the lens of brain function, emotions, and personality.

Bodily Events

Physical occurrences or phenomena within the body, often related to health, disease, or physiological processes.

Psychoanalysis

A therapeutic approach and theory of psychology developed by Sigmund Freud, focusing on unconscious processes and resolving internal conflicts.

Personality

The combination of characteristics or qualities that form an individual's distinctive character, influencing their behaviors, thoughts, and emotions.