The Balanced Scorecard Reduces Managers' Emphasis on Short-Run __________ Performance

question 90

Multiple Choice

The balanced scorecard reduces managers' emphasis on short-run __________ performance (such as quarterly earnings) because the key strategic non-financial and operational indicators (such as product quality and customer satisfaction) measure changes that a company is making for the long run.

• A)financial
• B)organisational
• C)non-financial
• D)environmental

---

Definitions:

Impeller

The driving member of a torque converter torus; the impeller is mechanically connected to the engine crankshaft and should rotate at the same speed.

Lock-up Clutch

A mechanism used in automatic transmissions that locks the engine directly to the transmission's output, improving fuel efficiency and performance.

Overrunning Clutch

A drive-protection mechanism that prevents a drive member from being driven; for instance, after a starter motor has started the engine, the overrunning clutch prevents the engine from driving the starter and damaging it.