Measures of the Balanced Scorecard's Customer Perspective Include

question 133

Multiple Choice

Measures of the balanced scorecard's customer perspective include:

• A)market share.
• B)employee satisfaction ratings.
• C)revenue growth.
• D)number of process improvements.

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Definitions:

Adverse Possession

A legal principle under which someone can claim ownership of land after continuously occupying it for a certain period of time, without the owner's permission.

Law of Descent

Rules governing the distribution of a deceased person's property among their heirs in the absence of a will.

Deed

A legal document representing the ownership and boundaries of property, often used to transfer real estate between parties.

Implied Trusts

An imposed legal arrangement created by a court with the notion that parties acted as though a trust existed, despite not formally establishing one.