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For Each of the Following Measures, Identify Which Perspective of the Balanced

question 128

Essay

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1. service response time
2. market share
3. gross margin percentage
4. defect rates
5. customer satisfaction
6. information system availability
7. new-product development time
8. economic value added
9. employee education
10. manufacturing downtime


Definitions:

Brachial

Pertaining to the arm, especially the upper arm, or a structure resembling an arm.

Femoral

Pertaining to the femur or thigh, a major bone in the leg that supports the weight of the body.

Oxygen Saturation

A measure of the amount of oxygen-carrying hemoglobin in the blood relative to the amount of hemoglobin not carrying oxygen, indicative of the efficiency of oxygen delivery to tissues.

Respiratory Rate

The number of breaths a person takes per minute; it's a critical vital sign used to assess respiratory health.

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