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For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1. service response time
2. market share
3. gross margin percentage
4. defect rates
5. customer satisfaction
6. information system availability
7. new-product development time
8. economic value added
9. employee education
10. manufacturing downtime
Brachial
Pertaining to the arm, especially the upper arm, or a structure resembling an arm.
Femoral
Pertaining to the femur or thigh, a major bone in the leg that supports the weight of the body.
Oxygen Saturation
A measure of the amount of oxygen-carrying hemoglobin in the blood relative to the amount of hemoglobin not carrying oxygen, indicative of the efficiency of oxygen delivery to tissues.
Respiratory Rate
The number of breaths a person takes per minute; it's a critical vital sign used to assess respiratory health.
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