The Balanced Scorecard Includes Both Financial and Non-Financial Measures of Customer

question 92

True/False

The balanced scorecard includes both financial and non-financial measures of customer satisfaction.

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Definitions:

Behavior

Actions and responses of an individual, group, or system, which can be observed and measured.

Adjusting

The process of adapting or becoming accustomed to a new situation or environment.

Piagetian Terms

Concepts and terminology associated with the cognitive developmental theory of Swiss psychologist Jean Piaget, which focuses on how children's thinking evolves over time.

Accommodation

The process of adjusting or adapting cognitive schemas to integrate new information, or physical provisions made for housing.