An Example of a Non-Financial Balanced Scorecard Measure Concerning Internal

question 101

True/False

An example of a non-financial balanced scorecard measure concerning internal business processes would be average manufacturing time for key products.

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Definitions:

Equity Theory

A theory of motivation that suggests employees assess their job satisfaction and motivation by comparing their job inputs and outcomes with those of others.

Expectancy Theory

A motivational theory explaining that an individual's motivation is based on their expectations about their ability to perform tasks and receive desired rewards.

Employee Motivation

How much energy, commitment, and creative thought the workforce of a business displays in their job roles.

Goal Setting

The process of identifying specific, measurable, achievable, relevant, and time-bound objectives that guide the direction and focus of an individual or organization.