Managers Must Improve Internal Business Processes Because They Affect Many

question 14

True/False

Managers must improve internal business processes because they affect many of the quality-related factors that influence customer satisfaction and improve financial performance.

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Definitions:

Median

The middle value in a list of numbers, which separates the higher half from the lower half of the dataset.

Normally Distributed

Describes a data set where most values cluster around a central mean value, forming a symmetric, bell-shaped distribution curve.

Standard Deviation

A statistical measurement of variability or dispersion within a set of data, indicating how spread out the numbers are from the average.

Mean

A statistical measure representing the average or central value of a set of numbers, calculated by adding all the values and dividing by the count of the values.