The Balanced Scorecard Includes Both Financial and Non-Financial Measures of Customer

question 92

True/False

The balanced scorecard includes both financial and non-financial measures of customer satisfaction.

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Definitions:

Applied Overhead

The portion of overhead allocated to specific jobs or production units based on a predetermined rate, contributing to the total cost of production.

Actual Overhead

The real costs associated with manufacturing overhead that a company incurs, as opposed to budgeted or estimated overhead costs.

Job Order Production

A production system where products are manufactured individually or in small batches, tailored to specific orders or job requirements.

Diversity

The inclusion of individuals representing more than one national origin, color, religion, socioeconomic stratum, sexual orientation, etc., especially in a group or organization.