Acme Cleaning Products Has Always Taken Pride in the Fact

question 66

Essay

Acme Cleaning Products has always taken pride in the fact that it had one of the highest customer response times in the home cleaning industry.However,as the products manufactured for this industry have become more complex,the company's customer-response time has declined.
Required:
Why do you think that response time declined if all other quality factors have remained the same?
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