For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
a.On-time delivery of petrol from refineries to retail stations
b.Customer satisfaction
c.Share price
d.Return on investment
e.Market share
f.Number of days lost to accidents
g.Employee satisfaction
h.Friendliness of employees
i.Repeat purchases
j.Cash flow from operations
Definitions:
High Crime Rates
The term refers to a higher than average incidence of criminal activities within a specific area or population over a certain period of time.
Social Influence
The effect of other people on an individual's thoughts, feelings, attitudes, or behaviors.
Scots-Irish Herders
A social and ethnic group of people originating from the Scottish lowlands and the north of Ireland, particularly noted for their historical involvement in herding and agriculture.
High Violence Rates
Elevated frequencies of violent acts or behaviors within a specified population or area.
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