For Each of the Following Balanced Scorecard Measures,identify Which of the Four

question 129

Essay

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.


a.On-time delivery of petrol from refineries to retail stations
b.Customer satisfaction
c.Share price
d.Return on investment
e.Market share
f.Number of days lost to accidents
g.Employee satisfaction
h.Friendliness of employees
i.Repeat purchases
j.Cash flow from operations

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Definitions:

Samuel Huntington

An American political scientist best known for his analysis of the relationship between civil and military power, and for his Clash of Civilizations theory.

Clash of Civilization

A theory proposing that future conflicts will be between cultural and religious identities, rather than between nation-states.

Liberal Democracy

A form of democracy that emphasizes individual freedoms, rule of law, and a political system with elected representatives.

Surgical Strike

A precise and targeted military attack designed to eliminate specific threats while minimizing collateral damage and civilian casualties.