For Each of the Following Balanced Scorecard Measures,identify Which of the Four

question 129

Essay

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.


a.On-time delivery of petrol from refineries to retail stations
b.Customer satisfaction
c.Share price
d.Return on investment
e.Market share
f.Number of days lost to accidents
g.Employee satisfaction
h.Friendliness of employees
i.Repeat purchases
j.Cash flow from operations

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Definitions:

Chemical Processing

The technique of changing the chemical structure of materials using physical and chemical steps, commonly used in industries to produce chemicals or modify materials.

Potential Hazards

Possible sources of danger or harm that may lead to accidents or adverse health effects, particularly in the context of the workplace or environment.

Personality Characteristics

Traits and features that define an individual's behavior, thought patterns, and emotional responses, which can influence their performance and interactions in the workplace.

Hardiness

A personality trait that encompasses resilience and the ability to endure stress and adversity, often associated with a greater capacity for effective stress management.