Customer-Satisfaction Measures Are an Example of The

question 39

Multiple Choice

Customer-satisfaction measures are an example of the:

• A)financial report scorecard approach.
• B)balanced scorecard approach.
• C)goal-congruence approach.
• D)investment success approach.

---

Definitions:

Role Playing

The act of performing the role of a character in a social setting, either as a form of entertainment or as a therapeutic technique.

Social Norm

The accepted behaviors within a society or group, often considered the 'unwritten rules' of conduct in various scenarios.

Attitude

The tendency of psychology to judge an entity with a degree of liking or disliking.

Foot-In-The-Door Phenomenon

A mental strategy that involves persuading someone to consent to a significant request after initially getting them to agree to a smaller one.