Customer-Satisfaction Measures Are an Example of The

question 39

Multiple Choice

Customer-satisfaction measures are an example of the:

• A)financial report scorecard approach.
• B)balanced scorecard approach.
• C)goal-congruence approach.
• D)investment success approach.

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Definitions:

Investing Activities

Financial activities related to the purchase and sale of long-term assets and investments, not including cash reserves.

Investing Activities

Part of the cash flow statement that shows the cash spent or received from investment activities, including purchases and sales of physical assets or investments in securities.

Financing Activities

Transactions related to raising funds or repaying borrowed funds, as reported in the statement of cash flows.

Financing Activities

Transactions a company undertakes to fund its operations and expansions, such as issuing equity or taking on loans.