The Process of Customers Leaving One Waiting Line to Join

question 22

Multiple Choice

The process of customers leaving one waiting line to join another in a multiple-server (channel) configuration is called:

• A) jockeying.
• B) reneging.
• C) balking.
• D) preempting.

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Definitions:

Customer Support Department

A division within a company dedicated to assisting customers with their questions, issues, and needs concerning products or services.

Time-Driven Activity-Based Costing

An accounting method that assigns costs to products based on the estimated amount of time activities take and the cost of performing those activities.

Customer Cost Analysis

The process of examining and evaluating the costs associated with acquiring and supporting customers to determine profitability.

Customer Support Department

A division within a company that deals with customer inquiries, issues, and assistance requirements.