An Employee Was Observed Over an Extended Period of Time

question 32

Essay

An employee was observed over an extended period of time for a work-sampling study with the following results:
$\begin{array}{lll}&& \text { Performance } \\\text { Activity } & \text { Percentage of Time } & \text { Rating Factor }\\\text { On the Phone } & 30 & 1.15 \\\text { Filing } & 35 & 0.70 \\\text { Face-to-Face with Customer } & 25 & 1.10 \\\text { Idle } & 10 & \ldots . . .\end{array}$ While doing her job in a 40-hour workweek, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each customer.

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Definitions:

Average Total Cost

The total cost of production (fixed plus variable costs) divided by the total quantity produced, indicating the cost per unit of output.

Maximum Profit

The highest possible financial gain that can be achieved by a business or investor, calculated by maximizing the difference between total revenue and total costs.

Yellowfin Tuna

A species of tuna known for its yellow fins and high nutritional value, often used in sashimi and other dishes.

Marginal Cost

The price of creating an additional unit of any given product or service.