A Servicescape Includes All of the Following Principal Dimensions EXCEPT

question 84

Multiple Choice

A servicescape includes all of the following principal dimensions EXCEPT _____.

• A) ambient condition
• B) tolerance design
• C) spatial layout and functionality
• D) signs, symbols, and artifacts

---

Definitions:

Equity

The concept of fairness or justice in the way people are treated and decisions are made.

Inputs And Outcomes

The resources, efforts, or information entered into a system or process and the results or effects produced.

Procedural Justice Model

A concept in organizational behavior focusing on the fairness and transparency of the processes that lead to outcomes or decisions.

Informal Job Behaviors

Actions or conducts by employees that are not part of their formal job responsibilities, often personal or unofficial in nature.