The Fundamental Planning Tool Used to Implement Quality Function Deployment

question 102

Multiple Choice

The fundamental planning tool used to implement quality function deployment (QFD) is the:

• A) voice of the customer.
• B) technical requirement relationship matrix.
• C) market and competitive evaluation rating matrix.
• D) House of Quality.

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Definitions:

Predetermined Overhead Rate

An estimated charge per unit of activity used to allocate manufacturing overhead costs to products.

Job-Order Costing

An accounting method used to track costs specifically associated with a given job or project.

Machine-Hours

A metric for the amount of time a machine is operated, used as a basis for allocating manufacturing overhead costs.

Manufacturing Overhead

All manufacturing costs that are not directly assignable to specific products, including indirect materials, labor, and other indirect costs.