Which of the Following Is NOT a Principal Issue in Service-Encounter

question 41

Multiple Choice

Which of the following is NOT a principal issue in service-encounter design?

• A) Process and job design
• B) Customer-contact behavior and skills
• C) Service-provider selection, development, and empowerment
• D) Recognition and reward

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Definitions:

Creditor

An individual or entity that is owed money or claims to be owed money by another entity, known as the debtor.

Bounced Check

A check that cannot be honored due to insufficient funds in the account it was issued on.

Insufficient Funds

A situation where an account does not have enough money available to cover transactions.

Stop-Payment Order

An instruction given to a bank to not honor a check or payment that has been issued, but not yet cashed or withdrawn.