Which of the Following Is NOT an Important Factor in Service-Encounter

question 38

Multiple Choice

Which of the following is NOT an important factor in service-encounter design?

• A) Facility location
• B) Customer-contact behavior and skills
• C) Service-provider selection, development, and empowerment
• D) Service recovery and guarantees

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Definitions:

Abandon

To leave behind completely and finally, forsake utterly; often refers to the act of leaving a place, thing, or person with no intention of returning.

Wellness

An active process of becoming aware of and making choices toward a healthy and fulfilling life, encompassing physical, mental, and emotional well-being.

Cognitive Psychology

A branch of psychology that studies mental processes including how people think, perceive, remember, and learn.

Modern Schools

Refers to contemporary educational institutions or philosophies that emphasize current methodologies, technologies, and approaches to learning.