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What is customer contact? Differentiate between high-customer-contact systems and low- customer-contact systems. Provide examples of each.
Henry Ford
An American industrialist and founder of the Ford Motor Company, notable for pioneering mass production techniques like the assembly line.
Pin Factory
An example used by Adam Smith to describe the benefits of division of labor and specialization in increasing production efficiency.
Automobile Assembly
The process of putting together the various parts of cars or other vehicles.
Inefficient Processes
Processes that utilize more resources or time than necessary, leading to reduced productivity or increased costs.
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