Service Management Skills Include All of the Following EXCEPT _____

question 66

Multiple Choice

Service management skills include all of the following EXCEPT _____.

• A) accounting and finance
• B) knowledge and technical expertise about operations
• C) marketing and cross-selling skills
• D) human interaction skills

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Definitions:

Home Security Division

A specialized unit of a company that focuses on producing and selling home security products and services.

Idle Capacity

Refers to the unused production capacity of a company, where equipment and resources are not being used to their full potential due to insufficient demand or operational inefficiencies.

Fixed Costs

Costs that remain constant in total amount regardless of fluctuations in activity level within a relevant period.

Outside Supplier

An external entity that provides goods or services to a company, usually part of the supply chain.