The Three Issues That Are at the Core of Operations

question 20

Multiple Choice

The three issues that are at the core of operations management include all of the following EXCEPT _____.

• A) cost
• B) quality
• C) tangibility
• D) efficiency

---

Definitions:

Exclusive Representation

A situation where a single entity, such as a union, is authorized to represent and negotiate on behalf of all employees in a particular bargaining unit.

Majority Support

The condition where more than half of a group or constituency expresses approval or endorsement of a proposition or representative.

Culture

The customs, social behavior, and norms found in human societies.

NLRA

The National Labor Relations Act, a foundational statute in United States labor law that protects the rights of employees to organize, engage in collective bargaining, and participate in concerted activities for mutual aid or protection.