Identify a FALSE Statement About Goods and Services

question 52

Multiple Choice

Identify a FALSE statement about goods and services.

• A) Service encounters can be between a customer and a service provider.
• B) The demand for services is time-dependent, especially over the short term.
• C) There is no way to recapture the lost revenue from a hotel room.
• D) A moment of truth is a feature a customer recognizes, pays for, or uses.

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Definitions:

Intercultural Competence

The ability to communicate effectively and appropriately with people of other cultures, understanding and respecting differences to achieve mutual goals.

Interracial Couples

Romantic partnerships formed by individuals of different racial backgrounds, often examined in the context of social dynamics and cultural implications.

Marital Success

The achievement of a satisfying, stable, and mutually beneficial relationship between married partners, often measured by longevity, happiness, and fulfillment.

Conflict Resolution

A process of addressing disputes or disagreements between parties to achieve a mutually acceptable outcome.