What Is the Implied Service Rate at a Bank Teller's

question 75

Multiple Choice

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs are 3 tellers with an average utilization of 80%?

• A) Less than 5 customers per hour
• B) More than 5 but less than or equal to 10 customers per hour
• C) More than 10 but less than or equal to 15 customers per hour
• D) More than 15 but less than or equal to 20 customers per hour

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Definitions:

William Penn

William Penn was an English Quaker leader and advocate of religious freedom who founded the Province of Pennsylvania, the British North American colony that became the U.S. state of Pennsylvania.

Delaware Indians

A Native American tribe, also known as the Lenape, originally from the Delaware River area, who played significant roles in early American history.

Philadelphia

A city in Pennsylvania, significant for its historical role in the founding of the United States.

Dominion of New England

A short-lived administrative union of English colonies in the New England region of North America from 1686 to 1689, imposed by the British government to tighten control.