How Many Computer Repair Troubleshooters Should Be on Duty from 8:00

question 85

Multiple Choice

How many computer repair troubleshooters should be on duty from 8:00 p.m. to midnight if total demand during that period is 15 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

• A) Two
• B) Three
• C) Four
• D) Five

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Definitions:

Profit Margin

This financial ratio measures the amount of net income earned with each dollar of sales by comparing net income to net sales.

Full-capacity Sales

The maximum sales level a company can achieve with its current operational assets without additional investment.

Fixed Assets

Long-term tangible assets, such as buildings, machinery, and equipment, purchased for operational use and not expected to be converted into cash in the short term.

Production Level

The quantity of goods or services that a company produces within a given period, often directly affecting revenues and profitability.