In Service Applications, Flowcharts Generally Highlight the Points of Contact

question 60

True/False

In service applications, flowcharts generally highlight the points of contact with the customer.

---

Definitions:

Cognitions

The mental actions or processes of acquiring knowledge and understanding through thought, experience, and the senses.

Motivations

The underlying forces or reasons that drive individuals to engage in certain behaviors or pursue particular goals.

Needs

Internal states that drive action that is necessary to survive or thrive.

Primary Emotions

Fundamental emotions, such as joy, sadness, anger, and fear, that are universal and biologically based.