Examlex
Differentiate between a customer-routed service and a provider-routed service. Include examples of each.
Out-group Homogeneity Effect
The tendency to perceive members of an out-group as more similar to each other than they really are or compared to the members of the in-group.
Characteristics
Features or qualities that serve to identify, describe, or distinguish individuals, groups, or things.
Collectivist Culture
A societal approach that emphasizes the needs, goals, and views of the group over those of the individual.
Larger Community
A broad social unit or group that encompasses individuals beyond immediate familiar or local interactions, typically sharing a common location, interests, or goals.
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