Which of the Following Statements on Organizational Performance Measures Is

question 70

Multiple Choice

Which of the following statements on organizational performance measures is FALSE?

• A) The five dimensions to assess service quality are empathy, assurance, responsiveness, reliability, and tangibles.
• B) Learning refers to the ability to create new and unique goods and services that delight customers and create competitive advantage.
• C) The two types of performance measures related to time are the speed of doing something and the variability of a process.
• D) Flexibility is the ability to adapt quickly and effectively to changing requirements.

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Definitions:

Résumé

A document summarizing an individual's background, skills, and accomplishments, typically used for job applications.

Introduction

The act of beginning something or being introduced to a topic, idea, or situation.

Job Search

The process of looking for employment, through various means including job listings, networking, or career services.

Targeted

Focused or directed at a specific object, issue, or individual, often with the intent of achieving a particular goal or addressing a specific concern.