Which One of the Following Statements Is True of the Models

question 40

Multiple Choice

Which one of the following statements is true of the models of organizational performance?

• A) The theory of the Service-Profit Chain model is that employees, through the service delivery system, create customer value and drive profitability.
• B) The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
• C) The external perspective in the balanced scorecard model includes value-creation and support processes.
• D) The strategic planning category of Baldrige model focuses on reviewing data and using the results to improve the performance of an organization.

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Definitions:

Flat-Plate X-Ray

A diagnostic imaging technique involving a flat surface on which the patient lies, used to produce a two-dimensional image of an internal body part.

Abdomen

The region of the body that houses the organs of digestion, enclosed by the diaphragm at the top and the pelvis at the bottom.

Retrograde Pyelography

A diagnostic imaging test where dye is injected into the bladder and travels up the ureters to the kidneys, used to detect abnormalities.

Specific Gravity

A measure of the density of a substance compared to the density of water.