Of the Four Models of Organizational Performance, Which Two Focus

question 88

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on the operational-level framework?

• A) Baldrige Performance Excellence framework and the value chain model
• B) Balanced scorecard and the Service-Profit Chain
• C) Baldrige Performance Excellence framework and the balanced scorecard
• D) The value chain model and the Service-Profit Chain

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Definitions:

Reactivity

The tendency of individuals to modify their behavior when they are aware they are being observed.

Syndrome

A cluster of symptoms that usually occur together.

Naturalistic Observation

A research method in which subjects are observed in their natural environment without any manipulation by the observer.

American Psychiatric Association

A professional organization of psychiatrists dedicated to the diagnosis, treatment, prevention, and research of mental illnesses.