Which One of the Following Statements Is True of the Models

question 40

Multiple Choice

Which one of the following statements is true of the models of organizational performance?

• A) The theory of the Service-Profit Chain model is that employees, through the service delivery system, create customer value and drive profitability.
• B) The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
• C) The external perspective in the balanced scorecard model includes value-creation and support processes.
• D) The strategic planning category of Baldrige model focuses on reviewing data and using the results to improve the performance of an organization.

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Definitions:

Variable Costs

Expenses that vary directly with the level of production or output, such as materials and labor costs.

Fixed Costs

Expenses that do not change in proportion to the activity of a business, such as rent, salaries, and loan payments.

Never-ending Process

A continuous, unending cycle or series of activities, often related to improvement, innovation, or development within a business context.

Fixed Costs

Expenses that do not change with the level of production or sales, such as rent, salaries, and insurance costs.