The Service-Profit Chain Model Focuses on _____

question 90

Multiple Choice

The Service-Profit Chain model focuses on _____.

• A) employees
• B) costs
• C) volume flexibility
• D) equipment utilization

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Definitions:

Waking Thoughts

The thoughts and mental processes that occur during the state of being awake.

Hidden Observer

A hypothetical part of the mind proposed by Ernest Hilgard to explain phenomena such as hypnotic pain reduction, suggesting an aspect of the self remains aware but detached from the hypnotized state.

Hypnotized Person

An individual who is in a state of hypnosis, characterized by increased suggestibility, relaxation, and altered consciousness.

Mind

The aspect of an individual that enables them to be aware of the world and their experiences, to think, and to feel; the faculty of consciousness and thought.