Which of the Following Does NOT Describe How Customers Evaluate

question 38

Multiple Choice

Which of the following does NOT describe how customers evaluate services in a manner that differs from the way they evaluate goods?

• A) Customers rely more on information from nonpersonal sources when evaluating services prior to purchase.
• B) Customers perceive greater risks when buying services than when buying goods.
• C) Customers can form prior expectations of expected service quality.
• D) Dissatisfaction often results from a customer's inability to properly perform or co-produce his or her part of a service.

Identify and understand the basic elements of a contract including offer, consideration, and capacity.

Explain the concept of a void contract and know the conditions under which a contract becomes void.

Differentiate between valid, voidable, and void contracts.

Understand the legal implications and enforceability of oral contracts under the statute of frauds.

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Definitions:

Substitute Products

Products that can serve as replacements for each other; when the price of one increases, the demand for the substitute is likely to increase.

Price

The charge in currency projected, demanded, or provided in recompense for something.

Purchased Amount

The total volume or quantity of goods or services bought.

Normal Good

A good whose demand increases as consumers' income rises, holding all other factors constant.