With Regard to Ways Customers Evaluate Services Compared to Goods

question 24

Multiple Choice

With regard to ways customers evaluate services compared to goods, which of the following is NOT true?

• A) For services, customers seek and rely more on personal sources of information.
• B) Customers normally adopt innovations in services faster.
• C) Customers perceive greater results when buying services.
• D) Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.

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Definitions:

Informed Consent

A process for getting permission before conducting a healthcare intervention on a person, or for disclosing personal information.

Survey

A research method used for collecting data from a predefined group of respondents to gain information and insights on various subjects of interest.

High-Sugar Diet

A diet consisting of a high proportion of sugars or carbohydrates, which may affect health negatively by increasing the risk of obesity, diabetes, and other conditions.

Independent Variable

An experimental variable that is manipulated to observe its effect on a dependent variable.