Order Qualifiers Are Goods and Service Features and Performance Characteristics

question 19

True/False

Order qualifiers are goods and service features and performance characteristics that differentiate one customer benefit package from another and win a customer's business.

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Definitions:

Withdrawal Response

A behavior in which an individual retreats or distances themselves from stressful or unpleasant situations, environments, or relationships.

Satisfaction With Pay

The level of contentment employees feel regarding their compensation and its perceived fairness.

Absenteeism

The habitual non-presence of an individual, such as an employee, at their job or obligation without a valid reason.

Organizational Citizenship Behaviour

Organizational Citizenship Behaviour is the voluntary commitment of employees beyond formal job responsibilities, contributing to organizational effectiveness.