Which of the Following Would NOT Be Included in a Typical

question 21

Multiple Choice

Which of the following would NOT be included in a typical customer relationship management (CRM) system?

• A) Market segmentation and analysis
• B) Effective complaint resolution
• C) Cross-selling goods and services
• D) Supply chain inventory management

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Definitions:

Adaptation

The process by which a species becomes fitted to its environment; it is the result of natural selection acting upon heritable variation.

Surplus Wealth

Refers to the amount of wealth or resources that exceed the basic needs of an individual or society, allowing for savings, investment, or luxury.

Cultural Relativism

The concept that one's cultural background should be the lens through which their behaviors and beliefs are comprehended by others.

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture, often accompanied by a dismissive view of other cultures.