How Does Customer Relationship Management (CRM) Help a Firm Gain

question 67

Essay

How does customer relationship management (CRM) help a firm gain competitive advantage?

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Definitions:

Economic Power

The ability of an individual, group, or nation to influence or control economic conditions and policies, including the capacity to make substantial purchases or investments.

Asian-Americans

Individuals of Asian descent living in the United States, often pertaining to a diverse range of cultures and backgrounds.

Correlated

Describes a mutual relationship or connection between two or more things where one affects or depends on another.

Disappear

The act of vanishing or becoming invisible, often used metaphorically to describe the process of being ignored or erased socially and culturally.