A Medical Equipment Testing and Calibration Service Is Depicted in Figure

question 6

Multiple Choice

A medical equipment testing and calibration service is depicted in Figure 1. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does Step # 4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step 7) while a billing clerk prepares the invoice (step 5) simultaneously, and the customer is contacted by phone for pick-up (step 6) . The average throughput is 3 equipment units per hour. Figure 1 Flow chart of the medical equipment testing and calibration service process
The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are 3 service technicians on duty: 1 inspector, 1 billing clerk, and 1 shipping clerk.
$$\begin{array} { | c | c | c | } \hline \text { Activity } & \begin{array} { c } \text { Activity } \\\text { Time } \\\text { (minutes) }\end{array} & \text { Activity Performed By } \\\hline \text { Start } & - - & \\\hline 1 & 8 & \text { Service technician } \\\hline 2 & 17 & \text { Service technician } \\\hline 3 & 25 & \text { Service technician } \\\hline 4 & 12 & \text { Inspector } \\\hline 5 & 3 & \text { Billing clerk } \\\hline 6 & 7 & \text { Billing clerk } \\\hline 7 & 25 & \text { Shipping clerk } \\\hline \text { End } & - - & \\\hline\end{array}$$
-An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. The weekly capacity is _____.

• A) less than 1,000 orders per week
• B) more than 1,000 orders but less than or equal to 2,000 order per week
• C) more than 2,000 orders but less than or equal to 3,000 orders per week
• D) more than 3,000 orders per week.

---

Definitions:

Receiving

The process of accepting delivery of goods or materials into a facility, checking them for accuracy against the purchase order, and inspecting for damage or defects.

Inspection

The process of examining materials, products, or systems to ensure they meet certain standards, regulations, or customer expectations.

Physical Handling

The process involving the manual or mechanical manipulation and movement of physical goods and materials.

Payment Approval

The process of verifying and authorizing the release of funds to settle a transaction or invoice.