Steve, an Operations Manager at Clan Corp

question 22

Multiple Choice

Steve, an operations manager at Clan Corp. is promoted to manage the process defined by the four stages A to D below. This process could be human resource management, marketing, accounting, finance, or engineering process, and Steve is the manager. This is his chance to impress his boss and get promoted again. After three months on the job, Steve realizes something is not right with the process. His employees experience big pile up of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is almost chaotic. Do a process and capacity analysis of this process. The numbers in parenthesis (#) are the time in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) are cross-trained to do both Stages C and D work. The coding specialist(s) do Stage B work.
SHAPE \* MERGEFORMAT

-How many administrative clerks should be hired to do Stage A work, assuming a target utilization of 85 percent?

• A) One
• B) Two
• C) Three
• D) Four

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Definitions:

X-ray Diffraction

A technique used to determine the atomic and molecular structure of a crystal, in which the crystalline atoms cause a beam of incident X-rays to diffract into many specific directions.

Nucleotide

The basic building block of nucleic acids, such as DNA and RNA, comprised of a sugar, a phosphate group, and a nitrogenous base.

Phosphate Group

A functional group or radical comprising one phosphorus atom connected to four oxygen atoms, often involved in energy transfer in biological systems.

Five-Carbon Sugar

A type of sugar molecule that contains five carbon atoms, examples include ribose and deoxyribose, important in RNA and DNA structures.