Which One of the Following Statements Is TRUE

question 79

Multiple Choice

Which one of the following statements is TRUE?

• A) The longer the moving average period (k), the better the forecasts for these case data.
• B) A simple exponential smoothing alpha value equal to 0.01 provided the best forecast for these case data.
• C) Service management skills are required for good customer service representative (CSR) performance.
• D) The customers of the BankUSA Help Desk were residential, external customers.

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Definitions:

Organizational Life

Refers to the existence, evolution, and functioning of organizations, including their culture, structures, processes, and interactions within and with their environment.

Worker Involvement

The practice of including employees in the decision-making process and allowing them input on matters that affect their work and the workplace.

Rites And Rituals

Formal and symbolic activities practiced within an organization or culture that signify important occasions or reinforce communal bonds.

Observable Culture

The visible elements of culture such as behavior, language, symbols, rituals, and practices that can be witnessed in a group or organization.