Which One of the Following Statements Is TRUE

question 79

Multiple Choice

Which one of the following statements is TRUE?

• A) The longer the moving average period (k), the better the forecasts for these case data.
• B) A simple exponential smoothing alpha value equal to 0.01 provided the best forecast for these case data.
• C) Service management skills are required for good customer service representative (CSR) performance.
• D) The customers of the BankUSA Help Desk were residential, external customers.

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Definitions:

Operating Budgets

Detailed projections of income and expenses associated with the day-to-day operations of a business over a certain period.

Budgeted Balance Sheet

A projection of a company’s financial position at a future date, including assets, liabilities, and equity, based on expected financial activities.

Sales Budget

An estimate of the expected sales revenue and the allocation of resources needed to achieve these sales over a specific period.

Master Budget

A comprehensive financial planning document that consolidates all of an organization's budgets, including income, expenses, and capital.