Which One of the Following Statements Is TRUE

question 79

Multiple Choice

Which one of the following statements is TRUE?

• A) The longer the moving average period (k), the better the forecasts for these case data.
• B) A simple exponential smoothing alpha value equal to 0.01 provided the best forecast for these case data.
• C) Service management skills are required for good customer service representative (CSR) performance.
• D) The customers of the BankUSA Help Desk were residential, external customers.

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Definitions:

Reliable

Reliable describes something or someone that consistently performs well or can be depended upon to provide accurate and trustworthy results.

Valid

The state of being logically or legally sound; having force, or binding force; effectively supporting a specified point or claim.

Variable

A characteristic or attribute that can vary or be changed, often used in research to measure or test hypotheses.

Indicators

Quantitative or qualitative factors that provide a measure of some aspect of a society's condition or progress, often used in research and policy analysis.