When a Customer Is Unwilling to Wait for an Item

question 65

True/False

When a customer is unwilling to wait for an item that is not in stock and purchases the item elsewhere, a backorder has occurred.

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Definitions:

Uncertainty Avoidance

A cultural dimension that describes the extent to which people feel threatened by ambiguous situations and try to avoid them.

High-Context

A communication style in which most of the information is either in the physical context or presupposed by the person, typically used in cultures where people have close connections over a long period.

Low-Context

A communication style where most of the information is explicitly stated in the message itself, requiring little understanding of context.

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture, often at the expense of other cultures.