Resources Include Materials, Equipment, Facilities, Information, Technical Knowledge and Skills

question 11

True/False

Resources include materials, equipment, facilities, information, technical knowledge and skills, and people.

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Definitions:

Cross-Functional Teamwork

Cooperation and collaboration between employees from different departments or areas of expertise within an organization to achieve common goals.

International Standards Organization

A global body that develops and publishes a wide range of proprietary, industrial, and commercial standards.

Service Quality

An assessment of how well a delivered service matches the expectations of customers, often considered a crucial determinant of customer satisfaction and loyalty.

Customer's Interests

Preferences, needs, or desires that customers seek to fulfill when purchasing goods or services.