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Give at least five examples of service organizations (and employee types) where, due to high variability in customer demand, staff-scheduling problems are prevalent.
Negative Support
Assistance or backing that ultimately has detrimental effects on the recipient or does not lead to positive outcomes.
Listeners
Individuals who engage in the act of attentively hearing sounds or receiving messages.
Performance Norm
Performance norm sets expectations for how hard members work and what the team should accomplish.
Group Members
Individuals who belong to a specific collective, sharing common goals, interests, or tasks.
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